TERMS AND CONDITIONS
AGREEMENT TO OUR LEGAL TERMS
LAST UPDATED: December 20, 2024
We are Pursum, LLC, doing business as Pursum Cleaning Co. ("Company," "we," "us," "our"), we operate the website https://www.pursum.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Pursum, LLC, concerning your access to and use of the Site or Services. Pursum, LLC, services are available only to, and may only be used by individuals 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. You agree that by accessing the Site or Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE OR ANY SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Pursum, LLC, reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website or communicated to clients through other means. It is the client’s responsibility to review the Terms and Conditions periodically to stay informed about any updates. By continuing to use Pursum Cleaning Co.’s services after changes have been made, the client agrees to be bound by the updated Terms and Conditions.
CANCELLATIONS & RESCHEDULING
You may cancel or reschedule your appointment up to 24 hours before the scheduled start time without incurring any charges. Failure to cancel or reschedule an appointment, within the 24-hour notice, will result in a cancellation fee of $70.00. This is to ensure that we have time to find alternate work for our cleaners so they are not left without any work for a business day.
CONSENT TO COMMUNICATIONS
By providing your phone number and email address, you consent to receive communications from Pursum Cleaning Co., including appointment confirmations, reminders, receipts, and service updates. You may also receive marketing materials, promotions, and special offers, unless you opt out. Standard messaging rates may apply, and you may unsubscribe from marketing communications at any time by following the provided instructions.
FREE ESTIMATE
All estimates are based on the detailed information provided by you and are non-binding until the property is assessed on the day of service. Final pricing may be adjusted if additional time, resources, or services are required beyond the initial scope. Estimates are valid for 30 days unless otherwise specified, and any changes to pricing will be communicated and approved before the work is completed. Please provide as much detail as possible so that our team can be as accurate as possible with your estimate.
PAYMENT
Payment for all services is due at the time of booking, unless otherwise agreed upon in writing. By providing payment details, you authorize Pursum Cleaning Co. to charge the total service cost to your selected payment method. If a payment method is declined or fails, the client is responsible for providing an alternative payment method. Services will not be rendered until full payment is received.
PURSUM GUARANTEE
If you are not completely satisfied with the Cleaning Services, please notify Pursum Cleaning Co. within 24 hours of the appointment, and we will gladly return and re-clean the particular space with which you are not satisfied at no additional charge. Pursum Cleaning Co. requires you to submit photographic evidence with a brief description of any missed areas, rooms, or items to support@pursum.com. If we are notified after the 24 hour period has passed unfortunately we can no longer be held responsible or honor a re-clean.
REFUND POLICY
All services are final and non-refundable.
PETS
We love pets and understand they are part of your family. However, to ensure the safety of our team members, your pets, and the quality of our service, we kindly ask that all pets be secured in a crate, kennel, or a secure area of the home in which we will not be cleaning, during your scheduled service. In the event that a pet causes injury to a team member of Pursum Cleaning Co., the homeowner will be held liable for all related medical expenses and damages.
SAFETY
Due to safety concerns, Pursum Cleaning Co. will not allow it’s cleaners to move furniture, refrigerators, stoves, washers/dryers, or any other items weighing more than 20lbs, to clean under or behind them. If an item is deemed to be a possible liability (highly fragile vase or an item that is already damaged, etc.) we will not move it but will dust around it to the best of our ability.
HOLIDAYS
If your recurring scheduled appointment falls within any of the holidays listed below we will accommodate your appointment to the best of our abilities.
-
CHRISTMAS EVE
-
CHRISTMAS DAY
-
THANKSGIVING
-
LABOR DAY
LIABILITY AND LIMITATIONS
In no event will Pursum Cleaning Co. be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages. Pursum Cleaning Co. will not be liable for damage that is not reported within 24 hours of your last cleaning. Pursum Cleaning Co. will not be held liable for items or property broken or damaged due to pre-existing conditions, nor damage to or caused by fixtures that have not been properly secured such as wall decor, mirrors, window treatments, wall coverings, lack of furniture glides (for wood floors) and scratch covers to the feet of furniture decor, cabinet mounted appliances, and any household accessories. notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us.
INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
ACCESS
The client is responsible for providing accurate and timely entry instructions. If our team is unable to access your home using the provided instructions, you will receive a text message notifying you of the issue. If entry cannot be gained within 30 minutes of that notification, our team will leave, and the appointment will be charged in full. If the team begins late due to access issues, they will clean for the remaining time booked. Any additional time required must be purchased separately.
EXTREME CONDITIONS
To ensure the safety and comfort of our team and the effectiveness of our cleaning services, clients agree to maintain reasonable conditions inside the property. The property must have a functioning heating, ventilation, and air conditioning (HVAC) system to maintain a safe indoor temperature, typically between 60°F and 80°F. In the event that no prior notice was provided or if the temperature in the home exceeds 90°F or falls below 40°F, the Cleaners will leave, and the appointment will be charged in full.
BIOHAZARDOUS MATERIALS
Pursum Cleaning Co. does not handle or clean biohazardous materials, including but not limited to bodily fluids, medical waste, or other hazardous substances. In compliance with OSHA (Occupational Safety and Health Administration) regulations, our team is prohibited from engaging in tasks involving biohazardous materials to ensure the safety and well-being of all employees. Clients must arrange for licensed professionals to remove biohazardous materials before our cleaning services are scheduled. If such materials are discovered during a service, our team will stop work immediately, and the appointment may be canceled. Also, the full cost of service will still be charged.
FORCE MAJEURE
Pursum Cleaning Co. is not responsible for delays, interruptions, or failure to provide services due to circumstances beyond our control, including but not limited to natural disasters, pandemics, severe weather, or other unforeseen events.
SOLICITATION OF CLEANERS
By accepting our service, you agree not to solicit, hire, or attempt to hire, directly or indirectly, any current or former employee, contractor, or representative of Pursum Cleaning Co. for personal or outside work during the service period and for 12 months thereafter. This restriction applies within a 50-mile radius of where services are provided. A violation of this clause will result in a fee of $2,500.00, representing the estimated cost of lost business and employee recruitment.
INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use only.
Your use of our Services
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to:
-
access the Services; and
-
download or print a copy of any portion of the Content to which you have properly gained access.
solely for your personal, non-commercial use.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: Info@pursum.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
PRIVACY
Pursum Cleaning Co. is committed to protecting the privacy and confidentiality of our clients. By using our services, you agree to be bound by our Privacy Policy and you agree to the following terms regarding confidentiality. Any personal or sensitive information provided by the client, including but not limited to names, addresses, and payment details, will be used solely for the purpose of providing our services and will not be shared with third parties without your consent, except as required by law.
NON-DISPARAGEMENT
By using Pursum Cleaning Co. services you agree to not make any false, misleading, or negative statements, whether written or verbal, about Pursum Cleaning Co., its employees, contractors, or services. This includes statements shared publicly, such as on social media, review platforms, or other forums. You agree to address any concerns or complaints directly with Pursum Cleaning Co. to allow the company the opportunity to resolve the issue in a timely and professional manner.
TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
GOVERNING LAW
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Texas applicable to agreements made and to be entirely performed within the State of Texas, without regard to its conflict of law principles.
DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Denton, Texas. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Denton, Texas, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.
In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
SMS TEXT MESSAGING
Opting Out
If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP.” You may receive an SMS message confirming your opt out.
Message and Data Rates
Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.