Frequently Asked Questions
What is your cancellation policy?
You may cancel or reschedule your appointment up to 24 hours before the start of your appointment without being charged. Appointments canceled or changed less than 24 hours in advance will be charged a $70.00 cancellation fee.
Do I need to be home when the housekeepers arrive?
No, you do not. Many of our customers aren’t home when we clean for them. Please be sure to leave accurate instructions so we can access your home and not waste any of your valuable cleaning time.
What services don't you offer?
What We Don't Do:
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Clean bio-hazardous substances (feces, blood, etc)
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Organization and decluttering
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Outside window cleaning
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Lifting or moving heavy furniture
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Carpet/Steam cleaning
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Wall and ceiling washing
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Clean areas that are out of reach with a 3-step ladder
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Service clients who are disrespectful to our cleaners
What if I have pets?
To ensure the safety of our team members, your pets, and the quality of our service, we kindly ask that all pets be secured in a crate, kennel, or a secure area of the home in which we will not be cleaning, during your scheduled service.
Do I need to provide any supplies?
No, you do not need to provide any supplies. We bring all products, equipment, and materials needed to do the job right.
Do you offer any discounts?
Absolutely! We offer discounts when you sign up for one of our Recurring Clean options. The more we clean, the more you save.